This Guarantee of Assurance is our formal commitment to every client who partners with Kredcor. It outlines what you can expect from us, what we stand behind, and why many South African businesses — including major Blue-Chip corporations — choose Kredcor as their preferred debt collector in South Africa.
Your Trusted Commercial Debt Collector in South Africa, Africa and Global
If you’re comparing debt collectors in South Africa, you’re not only asking: “Can they collect?”
You’re also asking:
- Will they protect my reputation and customer relationships?
- Are they compliant, ethical, and transparent?
- Will I get clear updates and real accountability?
- Will I be trapped in fees, fine print, or long contracts?
This page is Kredcor’s public, plain-English promise to you.
That is exactly what Kredcor promises. And we don’t just say it — we put it in writing.
Ready to get your money back? Request a free, no-obligation quote today: https://www.kredcor.co.za/contact
In the volatile world of South African commerce, cash flow is more than just a metric—it is the lifeblood of your company. When outstanding invoices pile up, your growth plateaus and your risks escalate.
At Kredcor, we don’t just “collect debt.” We provide a Guarantee of Assurance that protects your brand, secures your capital, and restores your peace of mind.
The Kredcor Assurance Guarantee (What We Put in Writing)
1) No Success, No Fee — No Hidden Charges
Kredcor strictly operates on a No Success, No-Fee basis for commercial collections:
- If we don’t collect, you don’t pay for the collection service.
- No upfront fees.
- No handover/admin/monthly fees for collections.
Your assurance: we earn our fee by performing — not by billing you while nothing happens. You will never receive an unexpected bill from Kredcor for an unsuccessful collection attempt.
If you want a quick, realistic assessment, contact us and we’ll advise the best next step based on your case.
2) Fair, Clear Fees — With a Stated Maximum (Collections)
Kredcor’s collection commission is agreed upfront and influenced by practical factors (age of debt, amount, complexity, volume), but as a rule our maximum fee will not exceed 15% for successful collection.
Your assurance: you’ll know what applies before we act — and you won’t be hit with surprise extras for collections.
3) Fully Legal Compliant & Properly Registered – Registered, Audited, and Clean
We operate within the full framework of South African Law, including the Debt Collectors Act 114 of 1998.
Kredcor is:
- Registered with the Council for Debt Collectors of South Africa (Reg Nr 0016365/06)
- A member of ADRA (Association of Debt Recovery Agents) (Nr 474)
Kredcor has maintained a 100% clean record with the South African Council for Debt Collectors over our entire 26-year history.
We are registered, audited, and fully compliant with all relevant South African legislation, including:
- The Debt Collectors Act, 114 of 1998
- The National Credit Act (NCA)
- The Protection of Personal Information Act (POPIA)
- The Consumer Protection Act (CPA)
We do not cut corners. We do not use unlawful collection tactics. We are professional, ethical, and registered — clean as a whistle.
Your assurance: you are working with a formal, accountable operation — not a fly-by-night “debt chaser”. 100% legal, ethical, and fully compliant debt collection — every time.
4) We Specialise in B2B / Commercial Recovery (Not Consumer Collections)
Kredcor focuses on business-to-business commercial accounts (corporate/business debt).
We are not a faceless call centre. We are people — experienced, ethical, and personally invested in your success.
Why this matters: commercial collection requires a different tone, workflow, documentation approach, and relationship sensitivity than consumer recovery.
Your assurance: you’re dealing with a team that is built for business debt realities — invoices, PO disputes, delivery issues, payment plans, and credit risk behaviour.
5) Pre-Legal First — Because Litigation Should Be the Last Resort
Litigation is slow and expensive. Our “Guarantee of Assurance” includes a commitment to exhaustive Pre-Legal action. We aim to recover your funds through expert negotiation and strategic pressure before a single Rand is spent on attorney fees.
Kredcor’s collections are mainly pre-legal, designed to do the essential recovery steps before litigation is even considered, with careful documentation to support later action if needed.
We don’t wait. We don’t send polite reminders for 90 days before doing something meaningful. From the moment you hand over an account, we take decisive, structured pre-legal action. Risk assessments are completed in hours, not days.
Early intervention dramatically increases recovery rates — and reduces the cost and time involved in collections.
Your assurance: Swift, strategic pre-legal action begins immediately upon handover of each account.
We aim to recover money efficiently while helping you avoid needless legal costs and drawn-out court processes.
6) Reputation Protection: We Treat Your Debtor Like Your Customer (Because They Are)
Debt recovery can damage relationships if handled badly.
We understand that a “debtor” is often a “distressed customer.” Our approach is firm but professional. We act as a seamless extension of your own credit department, using a “people-to-people” approach that avoids the cold, aggressive tactics of traditional call centers. We protect your brand’s good name as if it were our own.
We determine the root cause of non-payment, communicate constructively with debtors, and implement industry-best practices for dealing with distressed clients — all while ensuring your company’s good name is protected throughout the process.
Kredcor’s approach is built around:
- Professional communication
- Respectful firmness
- Clear documentation
- Protecting your brand image while pursuing payment
Your assurance: we do not chase “at all costs”. We recover debt in a way that supports long-term business health.
7) Transparent Reporting & Clear Feedback
You deserve to know what’s happening — without begging for updates.
Kredcor commits to clear progress feedback and accessibility, with a relationship-driven approach (not “call-centre runaround”).
You will receive detailed monthly progress reports on every account in our hands. Beyond that, you may contact us at any time for an update. We believe that open communication is not optional — it is a professional obligation.
Your assurance: you’ll be informed, and you’ll be able to reach a real person. Monthly written status reports on every active account, plus on-demand communication whenever you need it.
8) You Stay in Control
You can request work, pause, or change strategy when circumstances change. On your site, this is reinforced through clear client-first positioning and written approval for additional services outside collections.
Your assurance: you’re not handing your book over and hoping for the best — you remain the decision-maker.
9) Wide Coverage: South Africa + Africa + International
Whether your debtor is in Johannesburg, Nairobi, or London, Kredcor delivers results. We specialize in International Debt Collection without the “red tape” of third-party networks. We do the work ourselves, ensuring direct communication and faster recovery times.
Kredcor operates:
- Nationwide in South Africa
- Across Africa
- And internationally, with a global capability message on-site
Your assurance: whether the debtor is down the road or across borders, we can advise the correct approach.
10) A Legacy of Integrity (26+ Years)
Trust is earned over decades, not days. Kredcor boasts an unblemished 26-year record and is registered with the Council for Debt Collectors (Registration Number 0016365/06).
- Registered & Certified: We are fully compliant with the Debt Collectors Act 114 of 1998 and we are registered with the Council for Debt Collectors (as is required by Law).
- Audited Excellence: Our trust accounts are audited regularly, ensuring your recovered funds are handled with the highest level of fiduciary responsibility.
11) A Dedicated Relationship Manager — Assigned to You Personally
When you partner with Kredcor, you are assigned a Senior Pre-Legal and Credit Risk Manager who handles your accounts personally. You will always know who to call. You will never be bounced around a call centre. You will deal with a real person who knows your account, your business, and your clients.
Your Assurance: One dedicated, senior point of contact for your account — always.
12) Secure Handling of Your Funds and Data
Money recovered on your behalf is collected either directly into your bank account or into our independently audited trust account — never commingled with Kredcor’s own operational funds. You always know where your money is.
Your data is hosted on a secure cloud infrastructure managed by our specialist IT partner. All software is kept up to date, and your client data is handled in full compliance with POPIA.
Your assurance: Your recovered funds are secured in an audited trust account, and your data is protected at all times.
13) Open Agreement — No Lock-In, No Contractual Obligations
We don’t tie you down. Our agreement with you is open-ended, with no fixed-term contractual obligations. You are free to engage us as you need us, with no penalty for ending the relationship.
This means we must earn your continued business every single day — and that is exactly the kind of accountability we welcome.
Your Assurance: No lock-in contracts, no exit penalties, and no upfront payments.
Who This Guarantee Is For
This Guarantee of Assurance is built for:
- SMEs and growing businesses
- CFOs / financial managers
- Credit controllers / credit managers
- Owners who need cash flow stabilised quickly
If that’s you, Kredcor is designed to function as a risk and cash-flow partner, not just a collector.
Your Next Step
If you have outstanding B2B debt and want a professional plan:
✅ Call us: 010 500 4640
✅ Email: landi @kredcorgroup.com
✅ Or use the contact form and we’ll respond quickly.
Start here: Send one sample account (or your debtor list) and we’ll tell you the best next move.
What You Can Expect When You Hand Over to Kredcor
Step-by-step:
- You send the debtor details (invoices, statements, contact info, emails/POs if applicable)
- We assess and propose the best pre-legal route
- We begin structured recovery actions and keep records
- You receive progress updates and options as things develop
- If pre-legal fails, we’ll advise on next-best escalation paths (case dependent)
Tip: The faster you hand over (before the debt gets “cold”), the better your odds.
Frequently Asked Questions
Do you charge if you don’t collect?
For collections, the model is No Success, No Fee.
Are there admin / handover fees?
Collections state no handover/admin fees and no hidden charges.
Do you handle consumer debt?
Kredcor primarily recovers business accounts only.
Are you registered and compliant?
Yes — Council for Debt Collectors registration.
How quickly does Kredcor begin working on my accounts?
Immediately. Once an account is handed over, our Senior Relationship Manager begins pre-legal action and risk assessment — results are often produced within hours.
What if the debtor disputes the debt?
Kredcor handles all dispute resolution on your behalf. Your dedicated Senior Manager manages the process, freeing you from the admin burden entirely.
Do I need to sign a long-term contract?
No. Our agreement is open-ended with no fixed-term obligations.
How do I know if Kredcor is successfully working my accounts?
You receive detailed monthly reports and can contact your Relationship Manager at any time.
Is my debtor information kept private?
Absolutely. Kredcor is fully POPIA compliant and handles all data with the utmost care.
Take the First Step — Get Your Money Back
Every day your outstanding invoices sit unpaid, your cash flow suffers. Don’t wait.
Partner with Kredcor — South Africa’s trusted commercial debt collectors.
Get a Free, No-Obligation Quote Now: https://www.kredcor.co.za/contact
Or call us directly: 010 500 4640 | 083 518 0511
Further reading:
- The Debt Collector’s Act explained: https://www.kredcor.co.za/the-debt-collectors-act-explained-your-essential-no-nonsense-guide/
- The impact of slow payments: https://www.kredcor.co.za/the-impact-of-slow-payments-on-sa-businesses-why-timely-commercial-debt-collection-is-crucial-for-cash-flow/
- The National Credit Act and your business: https://www.kredcor.co.za/the-essential-guide-the-national-credit-act-and-your-business/
- Your guide to the Council for Debt Collectors: https://www.kredcor.co.za/council-for-debt-collectors-b2b-creditor-guide/
- Africa’s hardest debt collection market: https://www.kredcor.co.za/navigating-the-storm-why-south-africa-is-africas-hardest-debt-collection-market-and-how-to-protect-your-cash-flow-with-kredcor/
- South African payment delay benchmarks: https://www.kredcor.co.za/the-essential-truth-about-south-africa-payment-delay-benchmarks-and-what-they-mean-for-your-business/
Kredcor Guarantee of Assurance
Last updated: February 2026