Terms of Use

Kredcor (Pty) Ltd 

https://kredcor.co.za/

Last Updated: January 30, 2026   

1. INTRODUCTION 

These Terms and Conditions (“Terms”) govern your use of the Kredcor (Pty) Ltd website located at https://kredcor.co.za/ (the “Website”) and the commercial debt recovery and related services provided by Kredcor (Pty) Ltd (“Kredcor”, “we”, “us”, or “our”). 

By accessing or using our Website or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not use our Website or services. 

2. COMPANY INFORMATION 

Kredcor (Pty) Ltd is a registered commercial debt recovery agency operating in South Africa and across Africa. 

• Registered with the Council for Debt Collectors of South Africa (Registration Number: 0016365/06) 

• Member of the Association of Debt Recovery Agents (ADRA Number: 474) 

• Operating divisions: Gauteng, Western Cape, KwaZulu-Natal, Africa, and Global 

3. DEFINITIONS 

In these Terms, unless the context requires otherwise: 

• “Client” means any person or entity that engages Kredcor’s services for debt recovery or related services. 

• “Debtor” means any person or entity that owes a debt to a Client. 

• “Services” means all debt recovery, credit management, risk assessment, and related services provided by Kredcor. 

• “User” means any person who accesses or uses the Website. 

• “Personal Information” means information as defined in the Protection of Personal Information Act, 2013 (POPIA). 

4. ACCEPTANCE OF TERMS 

By using our Website or Services, you confirm that: 

1. You are at least 18 years of age and have the legal capacity to enter into binding agreements. 

1. If representing a company or entity, you have the authority to bind that entity to these Terms. 

1. All information provided by you is accurate, current, and complete. 

1. You will comply with all applicable laws and regulations in your use of our Services. 

5. SERVICES DESCRIPTION 

5.1 Commercial Debt Recovery 

Kredcor specializes in business-to-business (B2B) commercial debt recovery services. We assist clients in recovering outstanding accounts receivable and improving cash flow through pre-legal and legal collection processes. 

5.2 Additional Services 

Kredcor also provides: 

• Credit management and risk assessment services 

• Business profile summaries and credit checks 

• Estates and Home Owners Association (HOA) debt recovery 

• Dispute resolution and negotiation services 

5.3 No Guarantees 

While we endeavor to achieve the best possible outcomes, Kredcor does not guarantee the recovery of any debt. The success of debt recovery depends on various factors including the debtor’s financial position and willingness to pay. 

6. FEE STRUCTURE AND PAYMENT TERMS 

6.1 No Success, No Fee 

Kredcor operates strictly on a contingency basis. We only charge fees on successfully collected amounts. There are no upfront fees, administrative fees, monthly fees, or handover fees. 

6.2 Collection Fee 

Our contingency fee is calculated as a percentage of the amount successfully recovered. The specific percentage will be agreed upon in writing with each Client before commencement of services. 

6.3 External Costs 

Any external costs (such as legal fees, court costs, or tracing fees) will be pre-approved by the Client in writing before being incurred. These costs are in addition to our contingency fee and will be invoiced separately. 

6.4 Payment of Recovered Funds 

Recovered funds will be paid either directly into the Client’s designated bank account or into Kredcor’s audited trust account, as agreed with the Client. Funds held in trust will be disbursed to the Client within five (5) business days of clearance, less our agreed contingency fee. 

7. CLIENT OBLIGATIONS 

Clients engaging our services agree to: 

1. Provide accurate and complete information regarding all debts submitted for collection. 

1. Provide all supporting documentation including invoices, contracts, delivery notes, and proof of debt. 

1. Confirm that all debts submitted are legitimate, valid, and legally enforceable. 

1. Cease all direct collection activities with the debtor once the account is handed over to Kredcor. 

1. Promptly notify Kredcor of any payments received directly from the debtor. 

1. Respond to Kredcor’s requests for information or clarification within a reasonable timeframe. 

1. Authorize Kredcor to act on their behalf in all collection matters relating to the submitted accounts. 

8. TERMINATION AND WITHDRAWAL OF ACCOUNTS 

8.1 Open-Ended Agreement 

Our service agreement is open-ended with no contractual lock-in period. Clients may withdraw accounts at any time by providing written notice to Kredcor. 

8.2 Fees on Withdrawn Accounts 

If an account is withdrawn and subsequently paid within 60 days of withdrawal, Kredcor reserves the right to invoice our contingency fee on that recovery, provided our efforts directly contributed to the payment. 

8.3 Termination by Kredcor 

Kredcor may terminate services and return accounts to the Client if: 

• The Client breaches these Terms or any service agreement 

• The debt is found to be invalid, disputed with merit, or unenforceable 

• The Client engages in conduct that damages Kredcor’s reputation 

• Recovery efforts are deemed commercially unviable 

9. CONFIDENTIALITY 

Kredcor will maintain the confidentiality of all Client information and will not disclose such information to third parties except: 

• As necessary to provide our services (e.g., to attorneys, credit bureaus, or debt collection networks) 

• As required by law or court order 

• With the Client’s prior written consent 

10. DATA PROTECTION AND PRIVACY 

10.1 POPIA Compliance 

Kredcor is committed to protecting personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA). Our Privacy Policy, available on our Website, provides detailed information about how we collect, use, and protect personal information. 

10.2 Data Security 

We maintain secure IT infrastructure with cloud-hosted servers and implement appropriate technical and organizational measures to protect personal information against unauthorized access, loss, or destruction. 

10.3 Client Consent 

By engaging our services, Clients consent to Kredcor processing personal information of debtors for the purpose of debt recovery and related activities, and warrant that they have obtained necessary consents from data subjects where required. 

11. WEBSITE TERMS OF USE 

11.1 Acceptable Use 

Users may access and use the Website for lawful purposes only. You agree not to: 

• Use the Website in any way that violates applicable laws or regulations 

• Attempt to gain unauthorized access to our systems or networks 

• Introduce viruses, malware, or other harmful code 

• Collect or harvest information from the Website using automated means 

• Interfere with or disrupt the Website or servers 

11.2 Intellectual Property 

All content on the Website, including text, graphics, logos, images, and software, is the property of Kredcor or its licensors and is protected by South African and international intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without our prior written consent. 

11.3 Third-Party Links 

The Website may contain links to third-party websites. These links are provided for your convenience only. Kredcor does not endorse or assume responsibility for the content, privacy policies, or practices of any third-party websites. 

11.4 Cookies 

Our Website uses cookies and similar tracking technologies to enhance user experience. By using the Website, you consent to our use of cookies as described in our Privacy Policy. 

12. DISCLAIMERS AND LIMITATION OF LIABILITY 

12.1 Website Disclaimer 

The Website and all information provided are on an “as is” and “as available” basis. Kredcor makes no warranties or representations, express or implied, regarding the accuracy, completeness, reliability, or availability of the Website or its content. 

12.2 Services Disclaimer 

While we exercise reasonable care and skill in providing our services, Kredcor does not warrant or guarantee: 

• The successful recovery of any debt 

• Any specific timeframe for debt recovery 

• That debtors will comply with payment arrangements 

12.3 Limitation of Liability 

To the maximum extent permitted by law, Kredcor, its directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or business opportunities arising from: 

• Your use of or inability to use our Website or services 

• Any errors or omissions in Website content 

• Unauthorized access to our servers or data 

• The actions or omissions of third parties, including debtors 

12.4 Maximum Liability 

Kredcor’s total aggregate liability to any Client for all claims arising from our services shall not exceed the total fees paid by that Client to Kredcor in the twelve (12) months preceding the claim. 

13. INDEMNIFICATION 

Clients agree to indemnify and hold harmless Kredcor, its directors, officers, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from: 

• Inaccurate or misleading information provided by the Client 

• Invalid or unenforceable debts submitted for collection 

• The Client’s breach of these Terms or any applicable laws 

• Claims by debtors arising from the Client’s conduct or the underlying debt 

14. COMPLIANCE AND ETHICAL STANDARDS 

14.1 Regulatory Compliance 

Kredcor operates in full compliance with: 

• The Debt Collectors Act, 1998 (Act No. 114 of 1998) 

• The Protection of Personal Information Act, 2013 (POPIA) 

• The National Credit Act, 2005 (where applicable) 

• All other applicable South African laws and regulations 

14.2 Ethical Collection Practices 

Kredcor is committed to ethical debt collection practices. We will: 

• Treat all debtors with respect and dignity 

• Communicate professionally and courteously 

• Work to preserve the Client-debtor relationship where possible 

• Not engage in harassment, intimidation, or unfair practices 

• Protect and enhance the Client’s reputation throughout the collection process 

15. DISPUTE RESOLUTION 

15.1 Informal Resolution 

In the event of any dispute arising from these Terms or our services, the parties agree to first attempt to resolve the matter through good faith negotiations. 

15.2 Escalation 

If a dispute cannot be resolved informally within thirty (30) days, either party may refer the matter to mediation or arbitration as mutually agreed. 

15.3 Governing Law and Jurisdiction 

These Terms shall be governed by and construed in accordance with the laws of the Republic of South Africa. The parties submit to the non-exclusive jurisdiction of the courts of South Africa. 

16. AMENDMENTS TO THESE TERMS 

Kredcor reserves the right to modify or update these Terms at any time. Any changes will be effective immediately upon posting on the Website. Your continued use of the Website or services after such changes constitutes acceptance of the revised Terms. We will update the “Last Updated” date at the top of this document to reflect the most recent revision. 

17. FORCE MAJEURE 

Kredcor shall not be liable for any failure or delay in performing its obligations under these Terms due to circumstances beyond its reasonable control, including acts of God, war, terrorism, civil unrest, labor disputes, government actions, pandemics, or failures of telecommunications or internet services. 

18. SEVERABILITY 

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable. 

19. WAIVER 

No waiver by Kredcor of any breach or default of these Terms shall be deemed a waiver of any subsequent breach or default. Any waiver must be in writing and signed by an authorized representative of Kredcor. 

20. ENTIRE AGREEMENT 

These Terms, together with any written service agreement and our Privacy Policy, constitute the entire agreement between you and Kredcor regarding the use of our Website and services, and supersede all prior or contemporaneous communications and proposals. 

21. CONTACT INFORMATION 

If you have any questions about these Terms or our services, please contact us: 

Kredcor (Pty) Ltd 

Website: https://kredcor.co.za/ 

Telephone: 010 500 4640 / 083 518 0511 

Email: moc.puorgrocderkobfsctd-436ba8@idnal 

WhatsApp: 083 518 0511 

22. ACKNOWLEDGMENT 

BY USING OUR WEBSITE OR ENGAGING OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS AND CONDITIONS, UNDERSTAND THEM, AND AGREE TO BE BOUND BY THEM. 

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End of Terms and Conditions